Best Practices for Waiters and Servers

As a restaurant owner or manager do you struggle with hiring skilled waiters and servers? We can help you make sure your servers have the skills and training to make your restaurant a success.

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About the Training Program

Give Your Servers Skills

It’s time consuming and expensive to have to constantly train new hires on basic server skills, so how do you separate those servers who have potential and those just wanting to make a quick buck with no regard to the well-being of your business? Well now you have a new cost effective tool in your arsenal to train prospective employees even before they step in the door of your restaurant.

Moxie Media’s online training course “Best Practices for Waiters and Servers” allows you to train and test a prospective new waiter with this dynamic learning program before you have to invest your valuable time and resources. This half hour interactive course, with actual restaurant video scenarios demonstrating how the server should react to customers with common difficult real world restaurant issues, is a game changer.

Training on the Go

Your prospective server can take this course anywhere they have an internet connection, whether it be on a PC, tablet or even their mobile phone. The course is broken up into several modules each with its own scored interactive exercise, challenging the employee to pay attention and ensuring you that they have mastered the content.

Many restaurant managers require the prospective server to take the program before they show up for work on the first day. If they do not have a successful completion certificate, they do not start the job. Now you know if they are committed to the job and willing to learn the trade. And because of the low cost of enrolling an employee in this course, the restaurant can easily afford to pay for it themselves or even require the prospective server to pay for the training and demonstrate whether or not this candidate is willing to put a little skin in the game to get the job.

Enroll Your Employees Now

Enrolling employees is quick and easy and the restaurant can set up an account or use a credit card. Managers can even receive an email notification once the prospective employee has completed the program.

Enroll Now
DVD & Streaming Video

We also offer the videos from this course in DVD and streaming formats for employers who would like to conduct in-person training. However, we can only offer certificates for enrollment in the course on the Learning Management System.

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Best Practices for Kitchen Staff

This program will provide guidelines for running a safe, clean, organized, and successful kitchen. Topics will include kitchen safety, workflow, prep sheets, inventory, and server communication.

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Training for Restaurant Managers

Topics will include: meeting customer service and quality assurance goals, food supply/ordering, cost control, and employee training.

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What Does Your Restaurant Need?

We are developing new training courses all the time, and our clients are an important part of that process. Let us know your training needs. It will guide our direction as we plan for future training videos. We can also work with you to develop custom courses!

Lessons Include

  • What is expected of a waiter from proper appearance and hygiene to schedules and pay
  • Common restaurant terms and definitions
  • How to talk to customers and deal with complaints
  • Learn how to upsell for bigger tickets
  • Proper serving etiquette
  • Restaurant safety for guests and employees
  • Dealing with Medical Emergencies
  • Getting along with other employees and management
  • And most important of all: leaving the customer with a positive, lasting impression of the restaurant and its service.
  • Contact Us

    Moxie Media, Inc. • 504.733.6907 • info@moxietraining.com